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Welcome and greet callers in a warmly and professional way; and ascertain problem or reason for calling and handling their inquiries suitably to ensure University branding is well positioned through efficient and effective services.
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Assure implementation of University core values in the services provided.
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Maintain a solid knowledge of University major events/programs and other related information.
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Receive, register and maintain a log for all incoming inquiry calls.
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Provide periodical reports as and when required.
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Resolve customer complaints via phone, email, mail, or web live chatting.
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Use telephone to reach out to customers and verify account information.
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Advise on University information.
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Act as a telephone operator for the university.
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Work with Learners Development Management to ensure proper customer service is being delivered.
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Compile reports on overall customer satisfaction.
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Adhere to local and externally relevant health and safety and information security laws and policies.
Professional Experience
- Minimum of 3 years’ experience in a similar position or related field.
Education and/or Academic Qualifications
- Bachelor in Business Administration, Management or related field from an accredited University.
Knowledge, Skills & Abilities
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Sound understanding of the University programs and other actives and ensure regular updates.
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Excellent customer service knowledge.
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Good listener and patient.
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Strong communication skills.
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Ability to deal with diversified range of customers.
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Excellent telecommunication skills.
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Ability to deal with arising problems and issues.
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Ability to write reports.
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Proficiency in PC skills.
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Excellent communication skills in both Arabic and English languages.