The Master of Science in Organizational Excellence program provides graduates with a broad-based knowledge of Quality Management and Organizational Excellence at the macro and micro levels. Learners will be provided with a range of specialist management knowledge and skills to lead organizations where quality management plays a key role in business strategy. Inspired by different Quality Management frameworks such as European Foundation for Quality Management (EFQM) and Malcolm Baldrige National Quality Award (MBNQA), this unique and pioneering program provides learners with a solid foundation to understand key business operations and functions and their underlying linking processes.

Upon completion of the MSc in Organizational Excellence, you will be able to develop a holistic perspective of business excellence. Learners can introduce and implement quality management tools and systems in the organization and will be able to lead their organizations to compete for various regional and international quality and excellence awards.

Accreditation: This program is accredited by the UAE Ministry of Education’s Commission for Academic Accreditation.

Target audience
The program is for those who have a vision to become an inspiring leader and steer their organization towards achieving excellence and market leadership.

Also, all university graduates and professionals starting in management career paths such as administrators, managers, supervisors, inspectors and facilitators from the public, private and social sector organizations.
Program Goals
To develop learners’ managerial skills, research abilities and decision making supported by technology driven applications
To allow learners to develop and understanding of the theoretical contributions of the various quality gurus, models of implementation of quality initiatives, and to appraise Organizational Excellence strategies and performance measurement methodologies
To develop competence in Organizational Excellence Assessment using European Excellence Model and the application of various measurement methodologies
To examine how value-driven and customer-centered organizations are created, and how their operations can be optimized
To foster and understanding of how organizational excellence and sustainability can be pursued through leadership and human resource development strategies
Program Outcomes
Differentiate amongst and critically evaluate the various TQM approaches and philosophies
Identify and assess which critical factors impact on successful implementation of quality and organizational excellence
Appraise various models of TQM implementation and business excellence by studying best practices in public, private and social sectors
Evaluate holistic organizational systems that can achieve excellence and discuss their merits and limitations
Design and implement research plans to address organizational problems and opportunities
Devise leadership strategies and demonstrate information synthesis and problem solving skills related to a business situation

Career Opportunities

Career opportunities for Master graduates include

  • Quality Managers
  • Governance Experts
  • Project Managers
  • Quality Heads
  • Consultants
  • Strategy Planning Manager
  • Excellence Award Assessors
  • Quality Inspectors and Supervisors
  • Quality and Excellence Advisors
  • Quality Assurance Professionals
  • Logistics Managers, Coordinators