This program, delivered in Arabic, focuses on the basic rules and methodologies of modern management that enable you to design and provide high-quality customer service. These also focus on building long-term relations with customers by devising effective strategies in customer service, like guidelines for dealing with modern technologies in the area of customer service, whether face-to-face or by telephone, the internet or smart applications.

The program was customized for staff in UAE government departments with the aim of developing the skills, competencies, and directions of officials in the service centers management and customer service staff and qualifying them for providing distinguished 7 star government services in accordance with the UAE vision of becoming among the best countries in the world by 2021, and in accordance with the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister, Ruler of Dubai in implementing the fourth generation system.

To view, the Training booklet Click here

Target audience
• To be a Customer Service Department employee.
• To have at least 3 years of professional experience.
• To be able to keep self-development efforts continuous.
Other info
Course Language
Delivery mode
Course Duration
5 Months
Course objectives
الإلمام بالمواصفات الخاصة بمعايير إدارة مراكز الخدمة وتقديم خدمة 7 نجوم في الإمارات العربية المتحدة.
رفع مستوى المؤسسة للحصول على تصنيف عال بمعايير 7 نجوم.
التعرف على دليل جودة الخدمات الحكومية لدولة الإمارات.
التعرف على ميثاق خدمة المتعاملين في الإمارات العربية المتحدة.
اكتساب المعارف المتعلقة بتصميم وتنفيذ وتطوير وإدارة الخدمات العامة.
التعرف على معايير الخدمة والرعاية الحديثة للمتعاملين
اكتساب المهارات اللازمة لبناء علاقة جيدة مع المتعاملين.