Analyze and apply core principles of government excellence.
Level 7 Learning Units for Government Excellence System Assessors
Overview
Qualifying Professional Assessors to Advance Government Excellence and Institutional Performance.
The Government Excellence System serves as a strategic roadmap for governments striving to move beyond traditional excellence toward leadership in performance—transforming into proactive, innovative, and smart governments that set global benchmarks for public administration. By integrating modern governance concepts such as organizational agility and future readiness, the system enables public entities to achieve advanced levels of institutional maturity. Internationally recognized by representatives of nine leading global quality and excellence organizations, the UAE Government Excellence System stands as a pioneering reference model for shaping future governments and enhancing societal happiness and quality of life.
Accredited by the National Qualifications Center (NQC), the Government Excellence System Assessor Program is designed to qualify and prepare UAE national specialists in the field of government excellence. It equips learners with the specialized knowledge, analytical tools, and practical expertise required to foster and embed a culture of excellence in both thought and practice. Acting as a guiding compass, the system empowers government entities to build holistic,integrated frameworks that strengthen competitiveness, elevate customer and employee happiness, and enhance institutional efficiency and effectiveness.
Upon completion, learners are qualified to evaluate entities participating across various categories of the Sheikh Khalifa Government Excellence Program Awards, directly supporting UAE public-sector institutions in achieving the highest standards of proactivity, agility, and future readiness to reinforce the UAE’s regional and global leadership.
Who is This Course For?
Preparing specialists and practitioners in institutional excellence and government performance assessment.
This program is designed for UAE national public-sector employees working in quality and excellence, as well as learners and practitioners seeking qualification to serve as professional assessors for the Government Excellence System. It also caters to professionals looking to deepen their expertise in institutional quality to drive organizational performance and elevate government services to international standards.
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Public-sector employees working in quality and institutional excellence.
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Learners and practitioners seeking qualification as Government Excellence System Assessors.
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Professionals specializing in institutional quality and organizational excellence.
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Advancing institutional performance and improving government services.
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Supporting organizations in achieving excellence and quality based on international standards.
What You Learn
Knowledge
Learners of this program will gain a strong foundation in:
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Institutional Excellence Concepts: Understanding the concept of institutional excellence and its core foundational principles.
National Excellence Strategies: Identifying national initiatives and strategic frameworks related to government excellence.
Government Competitiveness: Exploring the key dimensions and drivers of public-sector competitiveness.
Excellence Models: Identifying and comparing leading institutional excellence models.
Excellence Tools in Government: Understanding the importance and application of excellence tools in public administration.
Capability Development & Change Management: Identifying the core pillars for capability development, including supporting essential organizational change.
Enablers in the Digital Ecosystem: Understanding the role of enablers as the lifeblood of a dynamic digital institutional ecosystem.
Assessment Methodologies: Mastering approved system methodologies for evaluating capabilities, results, and enablers to produce accurate, fact-based, value-adding analyses for the institution.
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Governance Frameworks: Designing governance frameworks, rules, and procedures required for sound, rational decision-making.
Audit Review & Risk Management: Reviewing assessment findings, studies, and internal/external audit reports, and formulating enterprise risk management plans, impact evaluations, and mitigation strategies.
Proactive Government Services: Understanding the stages of designing and developing proactive public services and their impact on quality of life.
Workplace Culture: Fostering a culture of harmony, satisfaction, and institutional pride within the government work environment.
Assessor Professionalism: Projecting a professional presence as a trusted ambassador for the institutional excellence system.
Skills
This program equips learners with the ability to:
Evaluate organizations based on the criteria of the Government Excellence Model.
Develop performance assessment projects and institutional gap analyses.
Pre-requisites
Applicants must hold at least a Bachelor’s degree in a relevant discipline to enroll in the program
Refund Policy
- Upon enrolling in a training program at Hamdan Bin Mohammed Smart University (HBMSU), learners agree to the following refund terms for enrollment cancellations:
- 100% Refund: If the University receives the cancellation request at least one week prior to the program start date.
- 50% Refund: If the University receives the cancellation request less than one week and more than 48 hours prior to the program start date.
- No Refund: If the University receives the cancellation request within 48 hours of the program start date.
Assessment Strategy
Learners will be evaluated based on:
Assessment Methods
Formative Assessment (40%)
Daily activities and case studies following each training unit.
After each training unit.
Final Exam (20%)
An in-person final examination held at the Hamdan Bin Mohammed Smart University (HBMSU) campus in Dubai.
Upon completion of all training units.
Capstone Project (40%)
An applied group project covering the core concepts learned throughout the program.
Upon completion of all training units.